Business support
We work skilfully in the background to make sure everything runs smoothly and we grow successfully.
From customer support to finance; HR to marketing and from legal to pharmacy. Our business support people work in a huge variety of ways to keep our whole company running smoothly. Their expertise gives us the support we all need to be successful, to grow and to continue to help provide better patient experiences.
Roles
These are just some of the roles that help drive our business forward.
Project manager
Our delivery project managers are responsible for the life cycle management, reporting and delivery of a portfolio of product delivery projects across EMIS Health, which will be aligned to one or more of four programme work streams: Primary Care, CCMH, Countries and Business Intelligence and Extract Services.
People service admin
Reporting to our head of people services, our people service advisor is responsible for the daily processing of people related matters, supporting the wider people services team and customers, offering a high level of customer service and upholding a strong people brand.
Accountant
Managing a small team, you’ll be responsible for producing month end accounts, monthly forecasts, annual budgets and analysis of all variances, whilst also overseeing finance data analytics, providing management information to support decision making and process improvement and efficiencies across areas of responsibility.
Working together at the cutting edge
How EMIS Group and Apple joined forces to improve the health of the UK
There’s one overarching reason why we all come to work at EMIS Group. And that’s to create the innovative technology that will create a better, more joined up NHS and improve the health of millions of patients.
So, when we saw the opportunity to integrate our Personal Health Record (PHR) technology with Apple’s groundbreaking HealthKit app, we realised it was a chance to give patients more control over their own health than ever before. The project means that patients can collect their health data with Apple HealthKit using wearable technology, and share it with their GP.
For one patient, taking her own blood pressure and sending it electronically to her GP reduced the stress of having the test done at the surgery - ‘white coat syndrome’ – which prevented her being diagnosed with high blood pressure. As developer Daniel put it: “We know that what we do makes a difference. You don’t often get to do that in tech!”
This was a project that demanded our very best skills across the whole business, and time was short. “The decision to go was very rapid,” said lead developer Andrew, “But everyone was excited and realised the importance of what we were doing, so we pulled together really well.” Unusually, we brought developers and technical engineers into the same room to work together. “It was a massive piece of work,” explains Mark, one of the engineers responsible for infrastructure on the project. “We needed to change the way that our PHR system worked so that it would integrate seamlessly with what the developers were doing. It was very challenging, and everyone was watching!” For the team, that meant close collaboration through long days and nights working under pressure – but they all agree that the result was more than worthwhile. Matt said: “It was technical work with a real purpose – what we did as engineers meant that the development could happen.”
"It was technical work with a real purpose – what we did as engineers meant that the development could happen."
Senior project manager Nicola sees this project as an example of EMIS Group at its very best. “I came to the project late,” she explains, “Because it had been fairly secret until six weeks before launch. But everyone really pulled it out to deliver. It was innovation, technical skill and teamwork all coming together to create something amazing.”
Nicola has been with EMIS Group since the early days in 2000, and has seen how, as the business has grown, opportunities have grown too. “We’re a forward thinking place, we all know why we’re here, and we’re proud of what we do. Everyone’s skills are valued, and we all have the chance to develop our ideas, and ourselves.”
Or, as Daniel puts it: “We’re making the future!”