Product
We supply the market-leading products our customers need, along with the service and support to get the very best from them.
Our product family is made up of committed and talented people who develop and supply the ground-breaking solutions our customers need to deliver improved healthcare experiences for patients. We’re always working to improve our existing products, whilst taking exciting new ones from concept to delivery, and we look after our customers by making sure they are trained and supported, every step of the way.
Roles
These are just some of the roles that help drive our business forward.
Support analyst
Our support analyst’s role is to provide technical support to our customers on the various products and services we offer. You’re often the customers 1st point of contact and will be responsible for raising and resolving all incidents as per the department’s policies and procedures.
Customer fulfilment executive
You’ll be responsible for fulfilling customer orders for all types of products and services within the EMIS Health catalogue. You’ll work hard individually and with the team to achieve a number of KPIs whilst always ensuring an excellent service is provided to EMIS Health customers.
Product owner
As one of our product owners you’ll be responsible for really driving the quality of our Emis Web product so that, as an organisation, EMIS Health can provide a market leading, integrated healthcare software to both the NHS and our other partners.
Working together at the cutting edge
How EMIS Group and Apple joined forces to improve the health of the UK
There’s one overarching reason why we all come to work at EMIS Group. And that’s to create the innovative technology that will create a better, more joined up NHS and improve the health of millions of patients.
So, when we saw the opportunity to integrate our Personal Health Record (PHR) technology with Apple’s groundbreaking HealthKit app, we realised it was a chance to give patients more control over their own health than ever before. The project means that patients can collect their health data with Apple HealthKit using wearable technology, and share it with their GP.
For one patient, taking her own blood pressure and sending it electronically to her GP reduced the stress of having the test done at the surgery - ‘white coat syndrome’ – which prevented her being diagnosed with high blood pressure. As developer Daniel put it: “We know that what we do makes a difference. You don’t often get to do that in tech!”
This was a project that demanded our very best skills across the whole business, and time was short. “The decision to go was very rapid,” said lead developer Andrew, “But everyone was excited and realised the importance of what we were doing, so we pulled together really well.” Unusually, we brought developers and technical engineers into the same room to work together. “It was a massive piece of work,” explains Mark, one of the engineers responsible for infrastructure on the project. “We needed to change the way that our PHR system worked so that it would integrate seamlessly with what the developers were doing. It was very challenging, and everyone was watching!” For the team, that meant close collaboration through long days and nights working under pressure – but they all agree that the result was more than worthwhile. Matt said: “It was technical work with a real purpose – what we did as engineers meant that the development could happen.”
"It was technical work with a real purpose – what we did as engineers meant that the development could happen."
Senior project manager Nicola sees this project as an example of EMIS Group at its very best. “I came to the project late,” she explains, “Because it had been fairly secret until six weeks before launch. But everyone really pulled it out to deliver. It was innovation, technical skill and teamwork all coming together to create something amazing.”
Nicola has been with EMIS Group since the early days in 2000, and has seen how, as the business has grown, opportunities have grown too. “We’re a forward thinking place, we all know why we’re here, and we’re proud of what we do. Everyone’s skills are valued, and we all have the chance to develop our ideas, and ourselves.”
Or, as Daniel puts it: “We’re making the future!”